How to Contact Instagram Customer Service – Just in Case
“You’ve reached us at a channel that we no longer support. Please visit the Help Center to find answers to many frequently asked questions and up-to-date forms you can use to contact us.” (or just keep reading below)
How Do I Contact Instagram?
Contacting Instagram is easy to do. The problem is that receiving a response back, let alone a resolution to your issue, is very difficult. It’s important to know all of your options for making progress with Instagram support. This article covers the best strategies for getting the help you need.
Instagram Contact Number and Instagram Contact Email
Instagram’s contact phone number is 650-543-4800 and their contact email is [email protected] , but please note it’s highly likely you won’t receive a response to your inquiry via these channels.
What Are My Options?
Unfortunately, if you’re a normal Instagram user, your options are relatively limited to the official channels. I know that’s hard to hear, but it’s the unfortunate economics of a free app. You and your attention are the product. That means if one of Instagram’s 700 million “products” has an issue, it’s not a high priority problem. They won’t spend hundreds of dollars trying to fix it. It’s smarter for Instagram to simply ignore that issue and work on a new money-making product instead.
If you’re an influencer or a content creator with more than tens of thousands of followers, there are unofficial escalation paths with varying degrees of success. We’ll cover some of those at the end.
Why Is It So Difficult To Contact Instagram Support?
Instagram has over 700 million users and the number of support requests they receive is staggering. If only 1 in every 100 users contacts Instagram once per year, that is still over 7 million support requests a year, or 18,000 per day. Now some of you may be thinking, ‘well that’s only 700 support requests per hour’, which should be a possibility for a company with Facebook’s resources.
We’re honestly not sure. We understand it’s not an easy issue; sometimes non-automatable problems simply can’t be fixed at a large scale for consumers of free apps, but at the same time the much smaller slice of influencers and content creators with tens or hundreds of thousands of followers certainly deserve some attention. These Instagram users keep the masses using Instagram and drive Facebook’s stock price up and to the right. They deserve to have a better path for escalating support issues to Instagram.
How To Contact Instagram Support As A Normal User
If you’re a normal Instagram user, it’s still possible to receive help, it’s just less likely. Your best bet is to submit a support request from Instagram.com. Follow the instructions below:
- Click through to Instagram.com
- Scroll down to bottom of Instagram.com and click Support
- In the left-hand menu, click Privacy and Safety Center
- Click Report Something
- Click on the type of issue you’re experiencing
- Look for a link that says report it
- Each issue has a unique form to fill out
How To Contact Instagram Support If You’re An Influencer
As an influencer, you are likely to be targeted for attack. It will most likely be an attempt to take control of your account for monetization, or to steal your name, probably to sell it. If you hang out in the right Facebook groups, you’ll see posts daily from influencers looking for help reclaiming control of their accounts.
As we covered above, Instagram does not have an official escalation path specifically for influencers. Your escalation attempts through the standard channels are going to get lumped alongside the thousands of users with no profile picture and 0 followers submitting requests.
This means your best bet is through the murky unofficial channels. These consist of finding an individual with a contact at Instagram, most commonly a friend or a person who has had to engage with Instagram on behalf of their business, such as an employee at a large advertising partner.
If you’re reading this article, it’s likely you don’t have a friend who can help, so be prepared to spend some money. The lack of official support has created a gray market of employees providing unofficial Instagram support services for thousands of dollars depending on the task.
Depending on how much revenue the account generates, how important it is to your brand, and the amount of work put into building your audience, it can definitely still make sense to spend a lot to reclaim your account.
How to Contact Instagram Customer Service – Just in Case!
That might be so, but they’re still lacking in the customer service department.
With over 1 Billion Instagrammers, you’d think that Instagram HQ would have a solid customer service system in place. But unfortunately, that isn’t so. Instagram’s help center is notoriously difficult to get a hold of in times of need.
First of all, there is no such thing as an Instagram help email.
If you’re wondering how to email Instagram, bad news. While they used to offer help through the email address “[email protected]”, they stopped supporting this a while ago.
If you do try to email them here, you will receive a polite, but brief response that literally says:
“You’ve reached us at a channel that we no longer support. Please visit the Help Center to find answers to many frequently asked questions and up-to-date forms you can use to contact us.” (or just keep reading below)
There’s no such thing as an Instagram help email address, not to mention a phone number or any other form of direct contact to get your Instagram problems solved.
However, fear not. Instagram does have an extensive Help Center that has answers to most problems. And, if you don’t get an answer through their Help Center, there are still a few ways you can indirectly contact them to report a problem, etc.
In this post, we will discuss them all.
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